Thank you for purchasing your plant material from Poor Boy’s Garden Center. If you have any questions or concerns regarding the health of the plant that you have purchased, please feel free to contact us immediately. We are always here to help. Our warranty does not cover any plants that have died due to obvious lack of care, natural disasters, extreme weather conditions, or plants not planted in the ground as determined by our staff.
- Trees & Shrubs: One year (12 months) from purchase date.
- Perennials: 30 Days for plant material in quart pots or larger.
- No Guarantee On: Annuals, hanging baskets, herbs, sod, vegetables, sale plants, holiday plants, water plants, groundcovers (4″ and smaller), or live Christmas trees.
Please note that any plants marked down 50% or greater from the original price are not covered under the warranty.
If you have any warranty claim, please return the dead plant and the receipt to us. Upon an approved return, determined by our staff, we will issue an “in store credit” for the full amount of the original purchase and there is a limit of one replacement.
Sorry, but there are no cash/credit card refunds for plants.
All returns must be accompanied by receipt.
We will gladly accept a return on any non-plant merchandise that is unopened, unused, untested, and in brand new condition within a period of 30 days. Upon approval;
- If paid by cash: A cash refund will be issued for amounts less than $100 (if available) otherwise, a check will be issued the following business day.
- If paid by check: A check will be issued the following business day.
- If paid by a credit card: A credit will be made back to the same credit card used for the original purchase.
Final Sale: Sale items (30% or greater), pond liner, all custom cut material, UV lamps, concrete products, pots, layaways/deposits, or special orders.
Defective items: Need to be reported to us within 72hrs. Beyond this time, we are both subject to the manufacturer policies which could result in you having to send the product back to them directly.
Misc. Items: Fish have a 48hr replacement or store credit warranty. Concrete items and pots should be inspected prior to leaving store.